Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a direct link to follow your shipment. You can also log into your Balance Origin account at any time to view your order status. Our team ensures each creation is handled with care and precision, so you can follow its journey safely to your hands.

After completing your purchase, you will receive an automated confirmation email with your order details. Please review this carefully to ensure all information is correct. If you do not receive a confirmation within a few minutes, kindly check your spam folder or contact us at balanceorigin@gmail.com or Call us at +1 306 301 2347 for assistance.

We accept returns within 7 days of delivery, provided the item is in its original, unworn condition with all packaging and certificates intact.
Gift returns are eligible for store credit only.
Refunds are processed to the original payment method and may only be requested by the original purchaser.
Custom or special orders cannot be cancelled or returned once production has begun.
For assistance, please contact balanceorigin@gmail.com.

Orders may only be modified or cancelled within 24 hours of purchase, provided they have not yet entered production or shipping.
Special and custom orders are final once processing begins.
For urgent changes, please reach out to our team immediately at balanceorigin@gmail.com, and we will do our best to assist.

Our exclusive Balance Origin Loyalty Program will be launching soon. Members will enjoy early access to new collections, private events, and special offers.
Stay connected by subscribing to our newsletter or following us on social media to be among the first to receive an invitation.